Shipping and Delivery
At Encavy, our priority is to ensure your purchases arrive quickly and reliably using top-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and pre-shipment tasks. Duration varies by location and efficiency.
- Shipping Time: Begins after processing and depends on the shipping method and destination.
Please note that our order cutoff time is (GMT-08:00) Pacific Standard Time. Delivery times may extend during busy periods and promotional events.
We partner with USPS, UPS, FedEx, and DHL. Estimated delivery times combine processing and shipping periods.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a shipment confirmation email with a tracking number once your order ships. Track your package directly on our website.
- Carriers may take 5-7 business days to update tracking information.
- Contact [email protected] if no updates are visible after 10 business days.
Shipping Delays
- If your order is not delivered within 45 calendar days, please contact us at [email protected] for a full refund.
- Reach out if there are unexpected delays so we can assist; we aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you cannot locate your package, first check the delivery location thoroughly.
- Contact the shipping carrier for assistance.
- If the issue persists, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please verify your shipping details at checkout and notify [email protected] immediately if any errors occur.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Merchfootwear is not liable for customs fees if: 1) the package is rejected by the recipient, or 2) delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without a guaranteed refund.
For any questions about our shipping policies, please contact [email protected].